Modern Workspace Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Return Policy for Cuzzi Branded Products (Compact Computer Desks and Wall Mounts)

* Returns: OceanPointe Distributors Corp. (ODC) provides a 30 Day Return/Exchange Policy, counting from the day the product was delivered, for deliveries to the contiguous U.S. Exports are not returnable. Shipping Expenses to the client and back to our location are not refundable. BEFORE returning a product, a Return Authorization must be requested. Otherwise, the package will be refused. Refunds for returns of products with Free Shipping will be discounted by the actual shipping charge paid by ODC to ship the product. Orders canceled before shipping will be refunded 100%

- Re-stocking fee: due to the great wear and tear of courier handling, a restocking fee of 30% (with a minimum of $30.00) applies to all CUZZI branded products provided the item has been returned in perfect conditions and the box unmarked and un-opened. If the box has been opened, an additional restocking fee may be assessed, after inspecting each part. Missing and damaged parts will be charged and discounted from the above refund. Restoking fees for other brands sold by ODC depend on each manufacturer (call us for their policies).Freight charges to the client are not refundable and the product must returned with freight pre-paid by the client. ODC will not accept returns on a freight collect basis.

- Return Inspection & Approval: all returns are subject to inspection and final approval. Returned merchandise must be in original factory condition, each part individually wrapped, with all packaging materials. Box must be taped w/clear tape along all seams and with no legends written on the box. The cost of damaged or missing parts will be deducted from the refund in addition to the above restocking fee, and freight, even if caused during return shipping.

Return Policy For All Other Products excluding Cuzzi Computer Desks and Wall Mounts

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

[email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1151 Empire Central Drive Texas US 75247.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our Guarantee on AVTEQ Products:

Real Performance, Real Warranty Protection

AVTEQ is committed to maintaining the highest standards in our services and products and we back them up with our Limited Lifetime Warranty.

AVTEQ warrants its products to be free from paint and structural defects including welding points and drawer slides for the lifetime of the product.

AVTEQ warrants hinges, drawer pulls, leveling feet and extenders, latching and locking systems and casters to be free from manufacture defects in material and workmanship for a period of ten (10) years from the date of purchase.

Electrical components provided by AVTEQ are warranted for a period of one (1) year from date of purchase.

This warranty does not apply to damages resulting from:

•Damage caused by a carrier other than the Seller*

•Normal wear and tear such as abrasions or friction

•Acts or omissions of parties other than Seller (including user modifications, alterations and disassembling)

•Third party materials applied to Products

•Dramatic temperature variations or exposure to unusual conditions

* Replacement of items damaged in shipping will only be considered if a claim has been filed within 30 days after arrival of the shipment.

Natural variations occurring in wood shall not be considered defects, and the Seller does not guarantee the colorfastness or matching of paint colors, grains or textures, or surface hardness of such materials.

Within the specified periods of this warranty, AVTEQ decides upon the option to repair or replace at no further cost to the buyer any portion of the subject products which prove to be defective in material of workmanship, provided that the buyers give a written notice of all such claim defects and proof of purchase.

Upon written notice from the distributor of receipt of defective media, AVTEQ shall use reasonable efforts to promptly provide a replacement. AVTEQ further warrants that upon installation and initial use of the product by customer of distributor, the product will perform in the manner specified in the documentation provided in sales and marketing materials.

Limitations of Liability. Seller, its contractors, authorized dealers and subcontractors or suppliers of any tier shall not be liable to purchase for any special, indirect, incidental or consequential damages arising from a breach of this agreement.

Purchaser’s remedies set forth herein are exclusive and the liability of Seller with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the Product or part on which such liability is based.

All claims must be addressed to:

AVTEQ, Inc.,

 Attention: Customer Relations

 P.O. Box 560607

 Dallas, TX. 75356

Or email [email protected]